Store Policies
Returns & Exchanges
We want you to love what you buy. Please note the following:
- All sales are final. Once an item has been purchased, it cannot be returned, refunded, or exchanged.
- This applies to all products, including sneakers, apparel, accessories, smoke items, collectibles, and limited-release drops.
Buy / Sell / Trade Policy
Refreshing your rotation? Here’s what to know when bringing items in for trade:
- All sneakers must be deadstock — brand new, unworn, and in original packaging with all accessories.
- Pairs that have been worn, even once, will not be accepted.
- All items are subject to authenticity and condition checks by our staff.
- Sole Mentality reserves the right to accept or decline items at our discretion.
- Approved items can be traded for store credit, cash, or other products.
- Valid ID may be required for certain trades or high-value transactions
Smoke Shop Purchases
For the safety of our community, smoke-related purchases follow these guidelines:
- Must be 21+ with valid ID for smoke and vape products.
- All smoke shop sales are final due to health and safety regulations.
- Warranty issues (e.g., defective vapes or devices) may be addressed with manufacturer support, not in-store returns.
General Store Policy
And a few final notes to keep things clear and consistent:
- Prices and inventory may vary by location (Long Beach & Fountain Valley).
- Sole Mentality is not responsible for lost or stolen items once they leave the store.
- By purchasing, you agree to these policies.