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Store Policies

Returns & Exchanges

 We want you to love what you buy. Please note the following:

  • All sales are final. Once an item has been purchased, it cannot be returned, refunded, or exchanged. 
  • This applies to all products, including sneakers, apparel, accessories, smoke items, collectibles, and limited-release drops.

Buy / Sell / Trade Policy

 Refreshing your rotation? Here’s what to know when bringing items in for trade:

  •  All sneakers must be deadstock — brand new, unworn, and in original packaging with all accessories.
  • Pairs that have been worn, even once, will not be accepted.
  • All items are subject to authenticity and condition checks by our staff. 
  • Sole Mentality reserves the right to accept or decline items at our discretion.
  • Approved items can be traded for store credit, cash, or other products.
  • Valid ID may be required for certain trades or high-value transactions

Smoke Shop Purchases

For the safety of our community, smoke-related purchases follow these guidelines:

  • Must be 21+ with valid ID for smoke and vape products.
  • All smoke shop sales are final due to health and safety regulations.
  • Warranty issues (e.g., defective vapes or devices) may be addressed with manufacturer support, not in-store returns.

General Store Policy

 And a few final notes to keep things clear and consistent:

  • Prices and inventory may vary by location (Long Beach & Fountain Valley).
  • Sole Mentality is not responsible for lost or stolen items once they leave the store.
  • By purchasing, you agree to these policies.

Copyright © 2025 Sole Mentality - All Rights Reserved.

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